Cancellation, Return & Refund Policy
Should you wish to return all or part of your order, you need to inform us within 2 business days of receipt of the package. You can inform us by writing to us at firstname.lastname@example.org or calling us on 1800222355 between 10 AM and 6 PM, on business days.
Returns will only be accepted for products that have been damaged in transit or products that have physical defects. Return requests will be validated over the phone and instructions on how to return the product will be provided via a confirmation email. The product (s) should be returned within 7 working days of receiving the confirmation email. On receipt of the returned product, OneLife will proceed to inspect the same and validate the claim. Once approved as an eligible return, a refund or replacement will be issued. If the product is found to not be eligible for return, the product will be couriered back to you. The inspection and validation of the claim will take place within 7 working days of receipt of the returned product (s). Refund cheques will be made in the registered name of the customer only.
You will be updated throughout the return process at the following stages:
1. A validation call on receipt of the return request
2. Instructions via a confirmation email following the validation call
3. Confirmation of receipt of the returned product
4. Update on inspection and validation of the claim within 7 business days of receipt of the product
As all products offered by OneLife are nutritional products for ingestion, products once opened will not be eligible for replacement or a refund. The onus of evaluating suitability of a product for a particular lifestyle, state of health or preference lies entirely with you. All information relating to product ingredients and known potential allergen warnings are listed on individual product pages.
Cancellations will be possible provided an order has not been shipped. Orders once shipped cannot be cancelled.