Shipping and Return Policy

SHIPPING & TRACKING

How do you ship your orders?

We deliver our orders through third party delivery service. For a few remote locations where there is no other courier service available, we use India Post to deliver your orders.

Do you ship to international locations?

We currently ship only within India and do not ship to any international location.

How much time does it take for an order to be delivered?

We deliver your order within 2-3 working days post-dispatch in A-1 and A-2 Metros (New Delhi, Mumbai, Kolkata, Bengaluru, Chennai, Pune, Ahmedabad and Hyderabad). For the rest of the cities, we deliver between 2-5 business days. Delivery by ground takes a little longer than air couriers. Ground-shipped orders are delivered to you between 5-7 business days post-dispatch. Deliveries to very remote locations such as North East may take up to 7 business days or longer, depending on the location’s geographical constraints.

How can I track my order?

As soon as we ship your order, you receive an e-mail notification with a link to track your order. You can also access this information from your & My Account’ section at the top right corner on our website https://www.onelifeindia.in. Online tracking usually goes live within 24-48 business hours post shipping.

What are the shipping charges?

The shipping charges may apply on a product. The charges will vary depending on the quantity of a product. The charges will be mentioned on the cart page.

CANCELLATION, RETURN & REFUND POLICY

Should you wish to return all or part of your order, you need to inform us within 4 business days of receipt of the package. You can inform us by writing to us at customercare@onelifeindia.in or calling us on +91 9136052359 between 10 AM and 6 PM, on business days.

Returns will only be accepted for products that have been damaged in transit or products that have physical defects. Return requests will be validated over the phone and instructions on how to return the product will be provided via a confirmation email. The product (s) should be returned within 7 working days of receiving the confirmation email. On receipt of the returned product, OneLife will proceed to inspect the same and validate the claim. Once approved as an eligible return, a refund or replacement will be issued. If the product is found to not be eligible for a return, the product will be couriered back to you. The inspection and validation of the claim will take place within 7 working days of receipt of the returned product (s). Refund cheques will be made in the registered name of the customer only.

You will be updated throughout the return process at the following stages:

1. A validation call on receipt of the return request
2. Instructions via a confirmation email following the validation call
3. Confirmation of receipt of the returned product
4. Update on inspection and validation of the claim within 7 business days of receipt of the product
5. Customers also have to return the freebies, if received along with the main order(products)

As all products offered by OneLife are nutritional products for ingestion, products once opened will not be eligible for replacement or a refund. The onus of evaluating the suitability of a product for a particular lifestyle, state of health or preference lies entirely with you. All information relating to product ingredients and known potential allergen warnings are listed on individual product pages.

Cancellations Cancellations will be possible provided an order has not been shipped. Orders once shipped cannot be cancelled.

 
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